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Category Archives: conflict

Essential Marketing – A.I. and Customer Service

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Marketing – It’s a Dirty Word

I still encounter those who see marketing as at best a necessary evil and at worst a practice of smoke and mirrors with no substance. This unwarranted prejudice is borne out of a lack of understanding of the core principles of marketing.  Sceptics who poke sticks at marketers often suggest that the acquiring of customers […]

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Marriage of Convenience or True Love – Law Firm Mergers

What lies behind the sudden increase in solicitors firms merging?  Is it a need for personal partner security, succession or future proofing, fear of failing or a strategic move to build a successful business? 2013 has revealed a weekly supply of dramatic news impacting the legal profession.  Jackson reforms, loss of legal aid, liquidations, economic […]

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Trick or Treat? The Importance of Effective Conflict Management

Won’t be long and the House of Laud’s doorbell will be getting its annual Halloween workout from the local sweet-toothed, short-person, and some not so short invasion squad.  When did we start parading the pumpkin and craving candy?  It’s yet another US import that along with “Prom” has the younger generation hooked. Not that I’m […]

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