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Category Archives: management

Essential Marketing – A.I. and Customer Service

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Social Media Management for Professionals (4 of 4)

The final Q & A covering aspects of social media management for professionals Q1.      What do you do if staff have a personal twitter account, the content of which is at odds with the business or could bring it into disrepute? A1. As covered in the previous Q&A your social media policy should cover such eventualities. […]

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Social Media Management for Professionals Part 3

Q1.      How do you keep a level of consistency in your message and retain engagement on a long-term basis? A. Be clear about your target audience and ensure your network includes a healthy proportion of those key individuals and organisations. Listen, share, originate, post [repeat]. Measure your social engagement on Klout, Kred or Buzzsumo identify what […]

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Social Media Management for Professional Firms – Part 2

Here is the 2nd part of my review of social media management for professional service businesses, derived from typical questions posed over the past few months. Q.      How do you inject personality into a firm’s twitter account to encourage engagement? A. Many large corporate organisations adopt a mechanism of allowing their social media team to leave […]

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Is Twitter in Trouble?

It’s amazing how quickly bad news or rumours travel.  Something in the human psyche gives a turbo boost to negative stories.  We have a strange compulsion to share and be the harbinger of doom, aided by the multiple social media platforms at our fingertips. Ironically it’s one of the most prominent of these platforms, Twitter, […]

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Friends, Randoms, Connected-men, The Truth Behind Online Relationships

A couple of years ago I wrote an article highlighting the fascinating work of anthropologist and psychologist Professor Robin Dunbar, supporting my view on hype surrounding the importance of the numbers of social media connections.  Dunbar’s research into the social interaction of apes combined with known historical factors of human behaviour led to a pretty definitive […]

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The Power of Influence – Knowing Your Social Media Score

Prior to all things going digital and smartphones embedding themselves in our lives, we had a simpler more straightforward life.  In the past your number of friends could be counted in birthday or Christmas cards or the entries in the address book you kept in the draw of the table in the hall, the one […]

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Working Smart – 6 Top App Suggestions

One of the oft touted benefits of technology; new and shiny gadgets, software or apps, is their ability to make our lives easier, save time and be more efficient. Not all make the grade, in fact many can create quite the opposite effect and leave you staring at a screen for far longer than you’d […]

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Brand New – End of the Road for the Yellow Brick

The keenly observant amongst you may well have noticed something different with i2i.  After almost 15 years as a yellow brick it was time to say goodbye to the old logo and introduce a fresh, more dynamic look. Working with long-time friend and associate Alan Hayward we bounced around several ideas, colour schemes and shapes […]

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When Social Goes So Wrong – Reputation Management

One of the great benefits of social media is its instant connectivity and accessibility to so many individuals across the globe.  This benefit however can become a distinct disadvantage when things are not all rosy in the social media garden.             Let’s just look at a few examples.  Staff with […]

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Is Marketing Dead?

Headlines of a similar nature have been peppering business news feeds for a couple of years now.  It’s a dramatic supposition. A management function that has breathed its last, passed on, is no more, has ceased to be, expired and gone to meet its maker, stiff and bereft of life, it rests in peace.  Apologies […]

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Marketing – Is it really all about the 3 C’s – Content, Content, Content?

Pick up a copy of a business magazine, webinar, SEO whitepaper, workshop agenda or open one of those hundreds of marketing tip e-mails [not all such e-mails are the same of course 🙂 ] and the chances are you’ll not go far before the word “content” is mentioned. If you want your website to be […]

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Business Development – Why You Need to be Thinking LinkedIn

There are no shortage of “top tip” type posts extolling the virtues of marketing you or your business on social media platforms.  Many offer useful practical advice and are indeed helpful whilst others appear to offer nothing other than the basic, obvious and on occasion not all together accurate nuggets. In this latest post I’m […]

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Politics – It’s Not Working

Some of you who are old enough may remember the infamous poster campaign by the Conservative Party for the 1979 election.  The Tory leadership made the brave move of recruiting Saatchi and Saatchi, advertisers at the top of their game, to help win them the votes required to run the country. The “Labour isn’t working” […]

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Putting Theory Into Practice – Can Social Media Generate Business?

Consultants, coaches, business advisers and circuit speakers can frequently fall into a trap when handing out advice as they touch on subjects that they’ve lost touch with.  In the current cauldron of technological innovation and digital dependence that’s not all too surprising because they rarely have time to stop and revisit their thinking or more […]

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