Do you run your day or does the day run you?
Scan through this simple list of symptoms and see which apply to you;
If you answered yes to any of the above the chances are you’re suffering with a level of stress that is having a negative impact on your quality of life. We actually need a certain level of stress in our lives otherwise we’d not get much done. Positive stress, also called eustress, gets the deadline met, the presentation delivered and you on board the right train at the right time. It delivers adrenalin, excitement tends to be short term but can improve our performance.
Negative stress is where the mind starts to introduce anxious irrational thoughts that appear to be beyond our ability to manage. It makes us feel bad, it can be both short and long term, has a direct impact on performance and if left unchecked can lead to unwanted mental and physical symptoms.
There are very many causes of negative stress. It can be a relationship breakdown, new boss, new neighbourhood, too much work, not enough work, starting a family, financial worries, illness or losing someone close to you.
The fact is we ALL face these bumps and hurdles in our lives and for most of us, most of the time we can deal with them without any difficulty. Unfortunately, the statistics seem to suggest that an increasing number of us are not coping so well. As many as 12 million adults in the UK will consult their GP about mental health issues each year. Diagnosed with anxiety or depression typically caused by stress this results in 13.3 million working days lost each year. It’s a sizeable and growing problem.
Here’s the disclaimer…I’m no GP, psychologist, counsellor or psychotherapist but I, like many others have had my moments with this increasingly common problem. First and foremost, I would suggest that if you are worried about stress and its effect on you make an appointment to see your GP. If you can sense that there are one or two warning signs and you want to find a way to improve the way you feel I would strongly suggest taking back control of your life.
Of course “taking back control” can be easier said than done but often we fall into patterns of behaviour which help propagate feelings of negative stress. The result is that we lose control of our time, others fill it all too quickly and with that loss of control comes added anxiety. The answer is to evaluate those things we are doing that are causing angst and
My “self-help” route was helped enormously by an old friend who I’d overlooked for too many years. The “friend” is in the shape of a number of tried and tested time management principles that I had learnt as a young manager at Thomas Cook and carried with me or so I thought through my career. What happens over time and new challenges is that we adapt and grow and learn but often let key nuggets of working practice slip through our minds.
I have a theory. Actually I have lots of theories but this one is relevant to our 21st Century dilemma. Once upon a time, long ago in the 90’s, talk of computers, online business and e-mail suggested we would have more leisure time. Thanks to the advent of this fabulous technological era we would all be “chilled to the max” reclining on Ikea furniture and enjoying our newly won down time supping on Sunny D or Sprite.
Fast forward to today and that pipe dream of a technological Nirvana is about as far away as anyone could possibly have imagined. Smartphones, social media, the Internet of Things and now robotics, VR, AR and AI…are you keeping up? All these new wonderful innovations are not going to create time for us they’re going to squeeze into whatever time we have, competing with the multitude of tasks expected of us. As life moved faster so did expectations. News used to arrive via a broadsheet paper stuffed through the letterbox by a schoolboy on a Raleigh 5 speed. Now it’s instantly delivered in our hands via Twitter and we know about a Japanese tsunami before the BBC news team can brief Hugh Edwards.
So with steely determination I attacked the bookshelf in my office, being self-aware enough to know “Googling” the subject would result in momentary success followed by a likely hour of distraction. I found notes in an old Filofax, yes do you remember those? I also found a previous blog on the subject and arrived at the following list.
If you’ve experienced problems with stress and/or or time management drop us a line today.
Having just returned from a trip to California I’m inspired to write about customer service. Not that we encountered the very best at every turn, yes it was mostly very good but my TripAdvisor reviews did include the odd horror.
Yes, even the great land of “awesomeness” and “super excitement” didn’t get it right all the time. Anyone who’s visited the USA will know that the policy of tipping can be delivered in a variety of ways depending on who, where and sometimes when you’re visiting. What you quickly realise is that “service” is very often included and if not added automatically you’re strongly encouraged by guideline % figures.
But if you don’t feel the service matches the promise it can get very interesting, almost as if the business refuses to accept they could get anything wrong.
On the downside we found attitudes were at times curt and clippy in certain establishments. The approach to customers tired and cynical. Service in a couple of restaurants started well but quickly fell away as other patrons arrived and their well of goodwill and friendliness quickly dried up as visible stress levels increased. One hotel in particular responded so poorly to my observations of their hotel on Trip Advisor that it will only serve to generate poor review number two. If a customer is not happy don’t poke them with a sharp stick. I was rather astonished at the arrogant dismissive response. If you’re running a business you need to take all feedback on board and respond in a balanced sensible way, even if you do think their experience somewhat far away from reality. The fact is it was their reality and their shoes you need to stand in.
On the upside we encountered many excellent examples of good service. The Café Los Feliz lived up to their Instagram presentation with the delivery of an outstanding breakfast. The Arch Rock restaurant in Santa Barbara who’s superb food was only matched by the excellent chat we had with the waiter and the Italian Seafood restaurant in San Francisco – Cioppinos so good we went back for more on another day. Their promise of finding a table for us in 20 minutes evaporated to 5 when the maitre d came to us whilst we were ordering drinks at their bar to say she’d loved the way we’d been so happy and polite and offered to jump us forward to the next available table.
So the US are not, in my view, the custodians of all that is “excellent” in customer service. Of course they’re still very good in so many areas but to my surprise there are a number who are clearly not as good as they should be. Not a perfect piece of research, we were on holiday after all and not handing out questionnaires or interrogating staff and fellow customers. Our perception however is real and nevertheless valid. Perhaps the recession has had its impact and service levels have as a result been adversely affected as profits became harder to find.
We did all love our Californian excursion a truly memorable experience but it’s clear you don’t have to travel so far to see excellence in customer service. This weekend we took our dog to the nearby beach at Saltburn. We stopped off for a cuppa and a bite to eat at a small café near the beach and noticed the many purple blankets at each table. The owners had considered the experience of their clientele, the UK climate and possibility of children and adults who’d taken a recent dip shivering as others decide to have a pit stop before heading home.
The blankets were a small but very important touch, showing that the Café understood its customers and cared enough to keep them comfortable whilst sipping tea and eating scones or ice cream. When it comes to customer service Camfields Espresso Bar in Saltburn have got it well and truly covered.
It’s the little touches that can make such a big difference and that’s true of any business. The result you want is a happy customer and for them to spread the word like warm butter on those Yorkshire scones.
Sunday is traditionally known as the day of rest, the day we stay away from thoughts of work and revert our attention to more leisurely pursuits. The need for rest and relaxation and diversion away from stresses and strains of our busy working lives make Sunday a perfect day but….
That’s not quite how my Sunday worked out for me.
This Sunday I spent the best part of the day harvesting dead wood from my office, organising myself and planning. It had been a little while since I’d last re-organised but I’m now determined to stay on top of all things real (paper) and virtual (e-mails and digital files).
It is quite amazing how much “stuff” we accumulate and what we regard as important one week but happily consign to the bin the next.
Staying organised takes discipline and the ability to make effective decisions. My biggest problem is fighting the inner hoarder in me – time to be more ruthless.
Of course the process and determination of what “truly organised” is will vary from person to person. They key is to feel on top of things and confident that matters won’t get overlooked and opportunities or deadlines missed.
There is a level of science and tangible evidence of the psychological benefits of having a tidy up in the office. So if you’re in need of a little more order in your life here’s a few tips to get things started:
Once you’ve finished remember you actually haven’t…being organised is an ongoing process. Keep on top of matters to avoid falling back into the bad habits of old.
The greatest advantage, once the job is done is the feeling of control and confidence you get from knowing exactly where things are. You can save a great deal of time and avoid the frustration of duplicating effort by clearing out the clutter and in so doing retain the knowledge of what you have.
For me a cluttered office results in cluttered thinking and working practices. A clean and ordered environment certainly improves my outlook and ability to cope with the ever increasing demands of the modern multi-tasking world in which we live. My weekend might feel a little shorter but the week ahead will prove far more productive as a result.
David Laud – Click Here to follow me on Twitter