Trick or Treat? The Importance of Effective Conflict Management

Won’t be long and the House of Laud’s doorbell will be getting its annual Halloween workout from the local sweet-toothed, short-person, and some not so short invasion squad.  When did we start parading the pumpkin and craving candy?  It’s yet

Have You Lost Your MOJO? 10 Tips to Re-Discover Your Confidence

A few years ago a client turned to me after a meeting and said he would hate to have my job.  At the time and as you might expect this took me by surprise not least because the individual making

Think You’re a Thought Leader? Test that belief with 12 tips to thought leadership

“Thought Leadership” now there’s a two word phrase that has emerged through the social channels in the past couple of years. As with any trendy term the bandwagon soon becomes full and chased by those who think they know the

Making all the right noises – using social media to support your customer service

Have you ever found the need to offer up a tweet of desperation, or Facebook post of frustration when a company fails to deliver on its promise or has caused you a problem? I know I have. At the time

Life’s Journey – Don’t Find Yourself Asleep at the Wheel

Are you happy with your role? Content with the position you find yourself in at this point in time? Do you encounter many frustrations in your day to day work and find it difficult to manage them? If the answer

Teenagers, Smartphones, Relationships & Privacy – David Laud on Radio 4’s Woman’s Hour

i2i’s Managing Partner, David Laud, recently contributed to a discussion on Radio 4’s Woman’s Hour concerning the increased use of technology in the home and its impact on family privacy. Click the link below to hear the clip http://www.bbc.co.uk/programmes/p01b9r54 This

How Many Social Media “Experts” Does It Take To Turn On A Lightbulb?

We’re all under pressure for one reason or another. This ever developing technology has not delivered its promise of greater leisure time and standards of living; well not for most of us anyway. Instead we’re expected to task like a