We all want to be Norm – 10 Tips to Build Stronger Customer Relationships

Back in the early 1980’s a US sit com hit our screens and almost immediately became a hit. Centred on a small bar in Boston the show introduced us to a series of characters who were the regulars and staff

The Best of Times or the Worst of Times? – Surviving and Growing in an Unpredictable Period

I’m fed up with hearing that we’re living in “interesting times” we’re not.  We’re actually living in the times outlined by Dickens in a Tale of Two Cities.  I’m sure you all know the opening chapter of the book word

Is It All Good With You? – Leadership & Self Confidence

Have you ever faced the dilemma of thinking how best to phrase the opening line of an e-mail? The trend appears to be for the “hope all’s good with you” or “hope this finds you well”.  Nothing wrong with this,

Life’s Journey – Don’t Find Yourself Asleep at the Wheel

Are you happy with your role? Content with the position you find yourself in at this point in time? Do you encounter many frustrations in your day to day work and find it difficult to manage them? If the answer